Bubble Blues Customer Service Centre

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MSN Help desk: bubblebluestore@hotmail.com Version 1.01

Email Support: bubblebluestore@inmail24.com Version 2.0

'Hello, how can we help you today?'

Message: Latest update: Monday, June 06, 2005

Delivery Times

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From Store Staff June 05th

Welcome to our new customer service desk! It has come to our attention that we needed more contact and support for our customers. Thanks for coming you will find helpful information about your items. We strive to meet customer satisfaction by providing the best service possible, this is why we are providing new email support and Live Help Desk via (MSN) (Messenger)

Regards,

Bubble Blue Staff

Delivery

"Please read our FAQ's for support before contacting us!"

"My package hasn't arrived yet!"

General Delivery Questions & Answers

Q: I've paid already have you sent my package yet?

A: We will send you an email via eBay, confirming your payment and that your item will be dispatched within 24-48hrs.

Q: Where's my package, its been 7 days already!

A: Sometimes delays can happen and this is out of our hands Some of the these reason may be customs or by the postal service. We always send to paying customers no matter what.

It does take7 working days which is about over 1 week after the dispatching time. Many of our previous customers says its worth the wait! Some items have taken up to 2 Weeks to arrive.

Q: I can't wait any longer its been over the time said!?

A: We understand how this can feel and understand that you may worry we haven't sent it or have gone to Mexico with your hard earned money! No, we would never do this :D. By your request we will send you your tracking number or posting document so you can feel a little more at ease:)

Help Desk

Help Desk Service

Q: How do I use the live help desk?

A: Please use msn and add our email to your list. (bubblebluestore@hotmail.com)

When you have added us, please wait for us to add you. Once we have added you to our list we will contact you. Please tell us your eBay ID and your question. If you should not be online when have added you, please contact us when you are.

(This service is provided as a form of live communication and is not guaranteed all the time. It will depend if our staff are at a help desk at the time of you making contact with us. Should you wish not to wait, you can email us your questions. Help desk is only for winning bidders of our stores only. Non customers will be blocked.)

"Our Services: Help Desk"

Feedback

"Before leaving feedback please read our feedback FAQ!"

Negative Feedback Questions & Answers
Q: Why shouldn't I leave negative feedback ? A: We feel that leaving negative feedback can be avoided by offering excellent contact with our customers. Should you have problems or worries because of late items or other issues then they can be easily resolved with communication between buyer and seller via email or live help desk. Speaking to us can resolve any concerns or questions you have. Buyers Feedback -1 : Sellers Feedback -1 = Both Buyer and Seller are unhappy. Buyers Feedback +1 Sellers Feedback +1 = Both buyer and seller are happy. Q: When is best to leave a neutral feedback? A: We highly recommend using positive. But if you feel you need to voice your opinions then this the way to go as its 0 -/+ Q: I left negative feedback, what will happen now? A: We wish you hadn't of done this, This is used for worst case scenarios. We will of course contact you and express our concerns to why this has been made. If we fell we are at fault we will accept your claim, if we are unhappy with the reason\s provided we will file a case using Square Trade. We do this to protect our store's reputation and only find it fair for both parties. We use and recommend http://www.squaretrade.com

"Positive Feedback Resolutions"

Disputes & Claims

"Disputes can get unresolved, sometimes outside help is needed."

Dispute Resolutions Questions & Answers
Q: I want to use a 3rd party to settle a dispute? A: If you wish to open an official dispute about your item then we recommend you go to Square Trade website and file a case there. This will insure an easy way to resolve problems between buyer and seller. Q: I want to dispute my item? We recommend all claims be filed threw Square Trade and also contact us if you wish to make a return for any reason. Q: Who do you recommend for Dispute Resolutions? A: - Square Trade (http://www.squaretrade.com): Free - eBay Australia (http://www.ebay.com.au): Free We do not recommend you use pay pal's refund claim systems to file a case. Fluffy Ducks Store wishes to provide a safe trading practice with their customer by using trusted system such as eBay Australia and Square Trade. We use Square Trade to settle disputes and eBay for bad feedback removal. (http://www.squaretrade.com) (http://www.ebay.com.au)

"We will never leave you out of pocket"

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